SolarWinds Dameware Remote Everywhere (16-25 Concurrent Users) – 12103 – per concurrent user Annual Subscription

 

• Fast and easy remote control
• Safe remote support with advanced encryption and multi-factor authentication
• Essential endpoint support for everything from desktops to mobile devices
• Supports multiple languages
• Reporting engine
• Monitoring and alerts

 

PN: 12103

 

SolarWinds Dameware Remote Everywhere

Deliver on-demand remote support from anywhere with our cloud-based solution.

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Overview

 

Fast, simple, and lightweight cloud-based remote support.

SolarWinds® Dameware Remote Everywhere (DRE): Designed to help IT professionals respond to and solve problems quickly. The right remote support solution doesn’t just connect techs to machines, it saves time and resources.

SolarWinds® DRE provides a uniquely powerful remote support solution for IT professionals to access nearly any platform or device to solve issues quickly. It delivers clear visibility and communication capabilities to solve technical problems fast and delight end users. Packed with all the features of premium, expensive solutions, DRE offers powerful tools, reporting, and session monitoring at an affordable price. Whether responding to a user support request or performing unattended maintenance, with DRE, technicians can complete any remote support function with minimum clicks and time.

Key Features

Fast Issue Resolution

When an end user has an issue, DRE helps you solve it fast. Avoid long connection or software response times.

Unattended Support

Don’t bother an end user unnecessarily; resolve their issues from behind the scenes.

From Anywhere to Everywhere

Get quick remote access from Windows, Mac OS X, or Linux to any desktop or mobile device such as Android or iOS.

High-Resolution Support

Crystal-clear visibility in HD, scaled by the capability of your network.

 

Fast remote control

Establish active sessions in no time.

 

Safe remote support

Reach end users’ systems with safe remote support.

 

Remote access to sleeping and powered-off computers

Don’t let unresponsive machines keep you from resolving IT issues.

 

Thorough system information

Solve problems without disturbing the end user.

 

Session information details

Save details for each session to share important troubleshooting information with teammates.

 

Reporting engine

Improve your help desk department’s performance with robust reporting.

 

Live chat and video conference calls

Communicate quickly and conveniently with users during sessions.

 

Lightweight ticketing system

Keep an eye on end-user requests without implementing a complex help desk system.

 

Multi-monitor support

Workstations with two or more monitors are standard these days.

 

FOR YOUR TECHNICIANS

Techs need sharp, powerful tools to diagnose issues quickly and ensure end users get the service they expect. DRE offers some of the most advanced troubleshooting, communication, and security features to get the job done fast and right.

FOR YOUR BUSINESS

DRE not only provides clear dashboards and data to help you optimize business efficiency, but also gives you tremendous flexibility to brand and configure elements for your organization. DRE also considers iron-clad security fundamental, so you and your end users can rest assured that data is designed to stay safe at every point in the support process.

FOR YOUR END USERS

A simple and pleasant end-user experience is always the IT support professional’s goal. Fast, simple connection and fluid communication are critical to making sure end users and technicians resolve issues swiftly, the first time.

 

Published on lastbestprice.com

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Detailed Tech Specification

 

FOR YOUR TECHNICIANS

In-Session Features

• Session recording

• Session notes and search

• Missed session notifications

• Color and quality adjustment for high- to low-bandwidth users

• Fast video streaming

• Full-screen and fit-screen views

• Hide wallpaper and screen blanking

• Automatic keyboard translation mapping

• Block remote keyboard and mouse

• Session transfer and multisession handling

• Technician screen sharing

• Change terminal services session

• View-only (monitor-only) sessions

• Blank screen

• Pause session

 

Troubleshooting and Maintenance Tools

• Run local batch script (system shell session)

• System CMD shell

• PowerShell®

• Send CTRL-ALT-DEL

• Windows 8 and 10 commands

• Force reboot and reconnect—in Safe Mode if necessary

• Restart and shutdown

• Terminal session access with user access selection

• Port and RDP forwarding

• Lock PC

• Prevent auto-sleep, auto-lock, and inactivity disconnects

• Blank screen

• Pause session

• Take screenshot

 

Communication and User Help Tools

• Remote printing for Mac® and Windows® on any printer

• Live chat

• VoIP

• Video conference call

• Laser pointer

• Switch presenter role

 

Dashboard Controls

• Basic system info (OS, CPU, RAM Network, Disc space)

• System health (temps, system info)

• BIOS and device details

• Video Controller and AV active

• Firewall on

• Applications and drivers

• Start-up programs

• Windows event logs and updates

 

Monitoring and Alerts

• Email Alerts

• Automatically run scripts

• Alert History

 

FOR YOUR END USERS

• One-click support requests

• Quick connect from startcontrol. com and 6-digit PIN

• Expected wait time information

• Position in support queue information

• Receipt of session links through email

• Live chat, VoIP calling, and video conference calls

• Pre-session chat

• Laser pointer

• Calling cards

• Automatic report receipt

• Post-session surveys

 

FOR YOUR BUSINESS

Configuration

• Customization of Agent and Applet components

• Custom Terms of Service

• Email customization and branding

• PIN code expiration options

• Controls for idle session timeouts, expected wait time visibility, showing users their position in wait queue

• Mass deployment of agents to machines

 

Management Features

• Flexible and granular technician creation

• Multi-layer authentication

• Advanced device inventory

• End-user remote access capability

• Ability to organize by department

• SolarWinds Dameware Remote Everywhere proxies

• Deferred support-request capabilities and queuing

• Custom warnings and communications

• Mandatory and optional surveys for end users

• Calling cards

 

Reporting

• Real-time session monitoring

• Session History report with option to drill down into all details and export to .xls

• Session video recording with upload to cloud

• Real-time and historical technician performance

 

 

Published on lastbestprice.com